Carpet Cleaning Questions Answered

Our minimum service charge is $149. This covers travel, equipment setup, and the professional-grade cleaning process. A standard room is defined as up to 200 square feet.

Standard Clean ($49.95/room): Pre Treatment + Hot Water Extraction. Superior Clean ($69.95/room): Adds PowerScrub agitation and Carpet Grooming. Premier Clean ($89.95/room): Adds Power Scrub & Deodorizer, Speed Drying, and a FREE Whole Room Protectant. All packages use professional hot water extraction.

Yes — we proudly offer 10% off for active military, veterans, seniors 65+, police officers, firefighters, and EMS personnel. Verification may be requested at time of service. Use the discount toggle in our online price calculator.

Never. The price we quote is the price you pay. There are no fuel surcharges, no after-hours fees, and no surprise charges. If anything unexpected comes up at the job, we will discuss it with you before proceeding.

Tile and grout cleaning is charged at $0.65 per square foot. For upholstery, the price is $89.95 per piece. Pet Stain & Odor Removal is $25 per treated spot. Use our online calculator for an instant custom estimate.

We use hot water extraction — also called steam cleaning — which is the method recommended by most carpet manufacturers. It injects hot water and cleaning solution deep into the fibers under high pressure, then immediately extracts the water along with dissolved dirt, bacteria, and allergens.

Usually 4 to 12 hours, depending on airflow in your home, the humidity that day, and how thick your carpet pile is. We extract as much moisture as possible before we leave. Running fans and cracking a window speeds things up considerably; in warm weather some rooms dry in under 2 hours.

Once a year is the baseline for most households. Homes with kids, pets, or anyone with allergies should go every 6 months. High-traffic areas like hallways and living rooms pick up grime faster than guest bedrooms, so some clients clean only those rooms on an accelerated schedule rather than doing the whole house every time. A lot of carpet warranties actually require professional cleaning annually to stay valid.

Yes. Sofas, sectionals, chairs, ottomans — we clean fabric upholstery using the same hot water extraction process. Microfiber and certain synthetic fabrics require a slightly different approach, so just let us know what you have when you call. Leather is not something we clean.

We can. Grout is porous and traps dirt, bacteria, and mold over time in a way that mopping doesn't reach. We use high-pressure hot water to clean both the tile surface and the grout lines. If you want, we can apply a grout sealer after cleaning to slow down future buildup — it makes a noticeable difference in how long the results last.

We do minor repairs: seam repairs, patching damaged sections, re-stretching, and fixing areas where the carpet has pulled away from the tack strip near doorways. For large-scale damage where replacement makes more sense than repair, we'll tell you that honestly rather than take your money for a fix that won't hold.

Cleaning removes soil; stretching fixes the carpet itself. If your carpet has wrinkles, ripples, or is starting to buckle in the middle of a room, those are signs it has lost tension and needs to be re-stretched. We handle both. A carpet that's lumpy underfoot is also a trip hazard, so it's worth dealing with before it gets worse.

The products we use are non-toxic and low-residue. We'd recommend keeping kids and pets off the carpet until it's dry — not because of chemical risk, but because wet carpet picks up whatever is on the bottom of feet and paws, and that undoes some of the work. Once dry, there's nothing on the carpet that poses a risk.

Some yes, some no. Age, fiber type, and what caused the stain all factor in. Red dyes, bleach marks, and permanent ink are the hardest — often they're not cleanable, they're dyed into the fiber. Pet stains, coffee, grease, and most food stains respond well to professional treatment even when they've been there a while. We'll give you an honest assessment before we start.

Rental machines heat water to around 120–140 degrees and run at low pressure. Our truck-mounted equipment runs at 200+ degrees and significantly higher extraction power, which means more soil removed and faster dry times. The bigger issue with rental machines is that most people over-wet the carpet, which can cause mold in the backing or on the subfloor if it doesn't dry fast enough. Professional cleaning costs more upfront; replacing water-damaged carpet costs a lot more.

Yes — but it requires the right treatment. Our Pet Stain & Odor Removal service uses UV light inspection to locate all affected areas (including spots invisible to the naked eye), followed by professional-grade enzyme treatment that breaks down urine crystals at the molecular level. This permanently eliminates the odor, not just masks it.

Absolutely. We serve residences, apartment complexes, offices, retail spaces, and commercial properties of all sizes. We can schedule early morning or evening appointments to minimize disruption to your business.

We clean all major carpet types including cut pile, loop pile, berber, frieze, shag, and commercial carpet tiles. Our technicians assess the fiber type before choosing the appropriate cleaning method and solution.

We specialize in carpet, tile & grout, and upholstery. For specific flooring questions, call us at 509-463-6380 and we can advise on the right approach.

We are available 24 hours a day, 7 days a week — including holidays. There are no after-hours fees or surcharges at any time.

We typically have availability within 24–48 hours. Many customers reach us and get same-day or next-day service. For a specific date, booking 3–5 days in advance is recommended.

The easiest way is our online price calculator at alpinecarpetcleaning.com/pricing — get an instant estimate in under a minute. You can also call us any time at 509-463-6380 for a phone quote.

We are based in Spokane Valley and serve all communities within a 30-mile radius, including Spokane, Liberty Lake, Cheney, Medical Lake, Deer Park, Mead, Veradale, Greenacres, Otis Orchards, Post Falls (ID), and more.

We move light furniture: dining chairs, end tables, coffee tables. Beds, heavy dressers, large sectionals, and entertainment centers we leave in place; cleaning around and under them where we can reach is usually sufficient. If there's something specific you want moved that's on the heavier side, let us know ahead of time and we'll figure it out.

Blot, don't rub. Rubbing pushes the stain deeper into the fiber and spreads it sideways. Use a clean cloth and press down, working from the outside edge toward the center. Avoid scrubbing with a brush. If the stain is something like wine, coffee, or pet urine, blotting up as much as possible quickly makes a real difference in how the professional treatment turns out. Don't pre-treat with store-bought carpet cleaners — some of them set stains or leave residues that complicate our process.

It helps but is not required. Vacuuming beforehand removes loose surface debris and allows us to focus the deep clean on embedded soils and stains. If you cannot vacuum, do not worry — we can handle it.

We recommend staying off freshly cleaned carpets for at least 2–4 hours (less with our Premier Speed Drying service). Walk only with clean white socks if you must cross the carpet during drying.

We stand behind our work with a 100% satisfaction guarantee. If you are not satisfied with any aspect of your cleaning, call us within 24 hours and we will return to re-clean the area at no charge.