Alpine Carpet Cleaning ("we," "us," or "our") operates the website at alpinecarpetcleaning.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our services.

1. Information We Collect

Information You Provide Directly

Contact and Quote Requests: Name, phone number, email address, service address, property type, preferred appointment date, and any notes you include when submitting a quote request or contact form.
Phone Calls: When you call us, we may retain notes related to your inquiry or service request.

Information Collected Automatically

Usage Data: When you visit our Site, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
Cookies: We use cookies and similar tracking technologies. See our Cookie Policy for details.

2. How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries
Schedule and confirm service appointments
Provide, operate, and improve our services
Send service-related communications (appointment confirmations, follow-ups)
Analyze Site usage to improve user experience
Comply with legal obligations

We do not use your information for automated decision-making or profiling.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with:

Service Providers: Third-party vendors who assist with website hosting, database management, and analytics, who are bound by confidentiality agreements.
Legal Requirements: If required by law, court order, or to protect our rights.

4. Data Retention

We retain contact information and service records for up to 3 years for business purposes. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption and our database is secured with row-level security controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of any marketing communications

To exercise these rights, contact us at the information below.

7. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
Alpine Carpet Cleaning
11315 E Trent Ave, Spokane Valley, WA 99206
Phone: 509-463-6380